Return policy

Return Policy

We hope you’re happy with your purchase from Evavelle. If for any reason you’re not completely satisfied, you may return your order under the following conditions:

Return Period

You have the right to return products within 30 days of receiving them, provided they are unopened and in their original condition.

Return Conditions

  • Only unopened and unused products are eligible for return.

  • For hygiene reasons, opened products or items with broken seals cannot be returned.

  • Products must be returned in their original packaging.

  • Return shipping costs are the responsibility of the customer.

Refunds

Once we have received the returned products in good condition, your refund will be processed within 5 working days using the original payment method.

How to Request a Return

Please email us at info@evavelle.com with your order number and reason for return. We will then provide you with the return instructions and the correct return address.