Shipping policy
Shipping Policy
At Evavelle, we’re committed to delivering your order as quickly and reliably as possible. Below you’ll find all the details about how and when your order will be processed, shipped, and delivered.
Order Processing
We process all orders within 48 hours (Monday through Friday), excluding weekends and public holidays.
Once your order has been packed and handed over to the courier, you will receive a shipping confirmation email with your tracking number.
Please make sure your shipping address is complete and correct to avoid delays.
Delivery Time
Our standard delivery time is approximately 5 business days. However, depending on your country and local customs processing, it may take up to 14 business days for your order to arrive.
We recommend placing your order in advance if you need it by a specific date.
Please note:
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Delivery times may vary slightly due to customs clearance or local courier delays.
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Once a parcel is handed to the courier, Evavelle is not responsible for delays outside our control (e.g. strikes, extreme weather, or customs inspections).
Shipping Locations
We offer worldwide shipping.
If you are unsure whether we deliver to your location, feel free to contact our customer support team — we’re happy to check and confirm it for you.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the weight of your order.
Occasionally, we offer free shipping promotions, so be sure to subscribe to our newsletter or follow us on social media to stay updated.
Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking link so you can monitor your delivery in real time. If you haven’t received your tracking email within 3 business days, please check your spam folder or contact us.
Questions or Concerns?
If you have any issues with your delivery or tracking, don’t hesitate to reach out to our customer care team. We’re here to help and will do our best to assist you quickly.